Bodybalance Physiotherapy & Sports Injury Clinic is recognised by most major private medical insurers and, where possible, can invoice insurers directly on your behalf. However, receiving treatment at our clinic creates a contract between you and Bodybalance, and you remain responsible for payment of all fees incurred, regardless of any arrangements with your insurer.
If you would like us to invoice your insurer directly, you must provide valid policy details and authorisation information in advance of your appointment.
A valid debit or credit card is required at the time of booking for all insured patients and will be securely held on file. This allows us to process any amounts not paid by your insurer, including policy excesses, co-payments, shortfalls, non-covered services or declined claims.
Please note that insurer reimbursement rates may differ from our standard clinic fees. Depending on your policy, you may be responsible for:
Any amounts not paid by your insurer remain payable by you. Where your insurer advises us that a balance is due, or if payment is declined for any reason, we may charge the outstanding amount to your stored payment card in accordance with these terms.
If payment has not been received from your insurer within 60 days of invoicing, we may request payment directly from you and may charge the outstanding balance to your stored payment card in accordance with these terms. A receipt will be provided to enable you to reclaim the cost from your insurer where appropriate.
Any queries regarding policy cover, authorisations or claim decisions should be directed to your insurer.
Self-funding patients are required to pay at the time of each appointment. Payment by card is preferred. Itemised receipts are available on request.
For convenience, you may choose to store your card details securely for future visits. This is optional, and you may request removal of your stored details at any time.
To support efficient billing and minimise administrative delays, we operate a secure auto-payment system.
Where you have provided card details, these are stored securely via our payment provider using encrypted systems. By providing your payment details, you authorise Bodybalance Physiotherapy & Sports Injury Clinic to charge your card, where applicable, for:
All charges may be applied in accordance with these terms. Your card details are encrypted and are not accessible to our staff.
We offer a range of pre-paid treatment packages. Details are available on request.
Unless otherwise stated, all treatment packages must be used within six months of the purchase date. Unused sessions remaining after this period may be forfeited.
Pre-paid treatment packages are non-transferable and may only be used by the person named at the time of purchase.
Pre-paid treatment packages are non-refundable unless required by law.
Our fees may be reviewed periodically and are subject to change. The fees applicable to your appointment will be those in force on the date treatment is provided.
All fees must be paid when due.
We reserve the right to suspend or cancel future appointments where outstanding balances remain unpaid.
You may be liable for reasonable costs incurred in recovering overdue amounts.
Interest may be charged on overdue balances at a rate of 2% above the Bank of England base rate.
We reserve the right to refer unpaid balances to a third-party debt recovery agency where necessary.
We require a minimum of 24 hours’ notice to cancel or rearrange an appointment.
Appointments cancelled with less than 24 hours’ notice, missed appointments, or appointments where a patient arrives too late for treatment to be delivered may be charged at the full self-funding appointment rate.
Cancellation charges are not normally covered by private medical insurers and remain the responsibility of the patient. Where card details are held on file, cancellation fees may be charged accordingly.
Our clinicians may occasionally recommend referral to another healthcare professional, service or provider for further assessment, investigation or treatment.
While we may provide referral information or correspondence, any arrangements made with third-party providers are entirely separate from your agreement with Bodybalance. We accept no responsibility or liability for services provided by third parties.
All assessments and treatments are carried out by appropriately qualified healthcare professionals.
You are responsible for providing accurate and complete information regarding your health, symptoms, medications and relevant medical history, as this may affect diagnosis and treatment.
Your clinician will explain their findings, recommendations and proposed treatment plan. You are encouraged to ask questions and ensure that you understand the nature, benefits and potential risks of any treatment before proceeding.
Some assessments and treatments may require an appropriate degree of undress. This will always be explained beforehand, and your privacy and dignity will be respected at all times. You may request a chaperone or be accompanied by another person during treatment.
While all reasonable care is taken, no guarantee of specific outcomes can be provided.
By attending for assessment or treatment, you consent to the examination and treatment procedures discussed with you.
By providing your contact details, you agree that we may contact you by telephone, email, SMS or other appropriate means regarding appointments, treatment-related matters, invoicing, account administration and other information relevant to the services we provide, in accordance with our Privacy Policy.
We do not accept responsibility for loss of or damage to personal belongings brought into our clinics unless such loss or damage results directly from the negligence of Bodybalance Physiotherapy & Sports Injury Clinic or its employees.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or restricted.
These terms do not affect your statutory rights.
We may update these terms and conditions from time to time. The latest version will always be available on our website.
By continuing to book or attend appointments after any updates are made, you agree to be bound by the revised terms.
By booking, attending or receiving services from the clinic, you confirm that you have read, understood and agree to these terms and conditions.
Bodybalance Physiotherapy & Sports Injury Clinic is the trading name of EC Sports Physiotherapy Ltd, a company registered in England and Wales (Company No. 06914654). Registered office: 2 The Quadrangle, Welwyn Garden City, Hertfordshire, AL8 6SG.
